How a report would be tracked.
Once cover exists, this is where a report lives: what stage it's at, who has it, and what happens next. Both cases below are made up.
Financial fraud
CLM-10492 · Reported 2 September 2026
Two unauthorized charges on a linked debit card from an unfamiliar merchant.
- 1
Submitted
We've received your report.
- 2
In review
A claims analyst is verifying details.
- 3
Specialist assigned
A recovery specialist is actively working your case.
- 4
Resolved
Your case is closed and documented.
Identity theft
CLM-09981 · Reported 14 June 2026
A mobile carrier account was opened using a stolen SSN.
- 1
Submitted
We've received your report.
- 2
In review
A claims analyst is verifying details.
- 3
Specialist assigned
A recovery specialist is actively working your case.
- 4
Resolved
Your case is closed and documented.
If something has actually happened to you
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